Privacy Policy

Effective date: 25/09/2025, 14:46:38

Introduction & organisation information

At MEBEX SRL, we are committed to serving our customers and contacts to the best of our ability. Part of that commitment involves the responsible management of personal information collected through our websites mebex.it and related interactions. Our primary objectives in processing this information are:

Improving the user experience on our platform by understanding customer needs and preferences.
Providing timely assistance and responding to information or service requests.
Improving our products and services to meet the ever-evolving needs of our users.
Carrying out necessary business operations, such as billing and account management.

Our policy is to treat personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we process is protected from unauthorised access, disclosure, alteration and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal data while enabling us to provide the services you trust us with.

We do not have a designated Data Protection Officer (DPO), but we remain fully committed to addressing your privacy concerns. If you have questions or need further information about how we handle personal data, please do not hesitate to contact us at: info@mebex.it or +39 0364088055.

Your privacy is our priority. We are committed to processing your personal data transparently and with your security in mind. This commitment also extends to our collaboration with third-party services that may process personal data on our behalf, such as in the case of invoice delivery. Rest assured that all activities are conducted in strict compliance with applicable privacy laws.

Scope and application

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users and customers. Whether you are simply browsing our websites mebex.it, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is handled to the highest standards of privacy and security. This notice sets out our practices and your rights regarding personal data.

Data storage and protection

Data storage

Personal information is stored on secure servers located in: EU, NA. For services that require international data transfers, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those of our primary location.
Data Hosting Partners: We work with trusted data hosting service providers committed to using state-of-the-art security measures. These partners are selected based on their compliance with rigorous data protection standards.

Data protection measures:

Encryption: To protect data during transfer and at rest, we use robust encryption technologies.
Access control: Access to personal information is strictly limited to authorised personnel who have a legitimate need to access the data. We enforce strict access controls and regularly review permissions.
Security audits and monitoring: Regular security checks are conducted to identify and address potential vulnerabilities. We also monitor our systems for unusual activity to prevent unauthorised access.

Data sharing and disclosure

At MEBEX SRL, we are committed to safeguarding your personal data and ensuring it is handled with the utmost respect. This commitment extends to how we manage the sharing and disclosure of your data. Below we outline our practices in this area:

Sharing of personal information:

Sharing of personal information: Third-party service providers: We may share your information with third-party service providers who perform services on our behalf. These trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obligated to keep your information confidential. These partners are prohibited from using your personal information for purposes other than providing such services to MEBEX SRL, and are required to maintain the confidentiality of the information.

Data processing agreements:

When we share your data with third-party service providers, we do so under the protection of data processing agreements (DPAs) that ensure your information is handled in compliance with the GDPR and other relevant data protection laws. These agreements require third parties to implement appropriate technical and organisational measures to ensure the security of your data.

Transparency and control:

We believe in transparency and control over your personal data. You will always be informed of any significant changes to our sharing practices and, where applicable, will have the opportunity to consent to such changes.

Your trust is important to us and we are committed to ensuring that your personal information is only disclosed in accordance with this policy and when there is a justified reason to do so. For any questions or concerns about how personal data is shared and disclosed, please contact us at info@mebex.it or +39 0364088055.

User rights and choices:

At MEBEX SRL, we acknowledge and respect your rights regarding your personal data, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to ensuring that you can effectively exercise your rights. Below is an overview of your rights and how you can exercise them:

Your Rights:

Right of access (Article 15 GDPR): You have the right to request access to the personal information we hold about you and to obtain information about how we process it.
Right to rectification (Article 16 GDPR): If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request its correction or completion.
Right to erasure (Right to be forgotten) (Article 17 GDPR): You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.
Right to restriction of processing (Article 18 GDPR): You have the right to request the restriction of processing of your personal data under certain conditions.
Right to data portability (Article 20 GDPR): You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit that data to another controller.
Right to object (Article 21 GDPR): You have the right to object to the processing of your personal data, under certain conditions, including processing for direct marketing purposes.
Right to withdraw consent (Article 7(3) GDPR): Where the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint (Article 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable data protection laws.

Exercising your rights:

To exercise any of these rights, please contact us at info@mebex.it or +39 0364088055. We will respond to your request in accordance with applicable data protection laws and within the timeframes set by those laws. Please note that in some cases it may be necessary to verify your identity as part of the process to ensure the security of your personal data.

We are committed to facilitating the exercise of your rights and ensuring you have full control over your personal information. If you have any questions or concerns about how your personal information is managed, please do not hesitate to contact us.

Cookies and tracking technologies:

At MEBEX SRL, we value your privacy and are committed to being transparent about the use of cookies and other tracking technologies on our website mebex.it. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing the user experience and providing information that helps us improve.

Information about cookies and tracking technologies:

Cookies are small data files placed on your device that allow us to remember your preferences and collect information about website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

How we use these technologies:

Essential cookies: Necessary for website functionality, such as authentication and security. They do not require consent.
Performance and analytics cookies: Collect information about how visitors use our website, which pages are visited most frequently and whether error messages are received from web pages. These cookies help us improve our website.
Functional cookies: Allow the website to provide enhanced functionality and personalisation, for example by remembering user preferences.
Advertising and targeting cookies: Used to deliver advertising more relevant to you and your interests. They are also used to limit the number of times an advertisement is displayed and to measure the effectiveness of advertising campaigns.

User choices and consent:

On your first visit, our website will present you with a cookie consent banner, where you can:

Accept all cookies: Consent to the use of all cookies and tracking technologies.
Reject non-essential cookies: Only essential cookies will be used to provide you with the necessary website functions.
Customise preferences: Choose the categories of cookies you wish to allow.

Changes to our use of cookies:

We may update our use of cookies and tracking technologies to improve our services or to comply with legal requirements. We will notify you of any significant changes and seek your consent where necessary.

For more detailed information about the cookies we use, their purposes and how you can manage your preferences, please visit our detailed Cookie Policy at https://www.mebex.it/.

If you have any questions or concerns about the use of cookies and tracking technologies, please do not hesitate to contact us at info@mebex.it or +39 0364088055. Your privacy and the integrity of your personal data are of the utmost importance to us.

International data transfers:

At MEBEX SRL, we may transfer your personal data to locations other than your country of residence, including countries that may have data protection laws different from those of your jurisdiction. We wish to assure you that such transfers are conducted with the utmost care and in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

Children's privacy

At MEBEX SRL, we are committed to protecting the privacy of children using our services. We recognise the importance of safeguarding the personal information of minors and take steps to ensure compliance with applicable laws and regulations, including the Children's Online Privacy Protection Act (COPPA) in the United States and similar regulations in other jurisdictions.

Age requirements:

Our services are not intended for children under the age of 14. We do not knowingly collect personal information from children under that age without verifiable parental consent. If you are under 14, please do not use our services or provide us with any personal information.

Collection and use of children's information:

If we become aware that we have inadvertently collected personal information from a child under 14 without verifiable parental consent, we will promptly take steps to delete such information from our records. If you believe we have collected personal information from a child under 14 without parental consent, please contact us immediately at: info@mebex.it or +39 0364088055.

Verifiable parental consent:

For certain features or services that may be directed at children, we may obtain verifiable parental consent before collecting, using or disclosing a child's personal information. Verifiable parental consent may be obtained through methods such as:

Providing a consent form that must be signed and returned by the child's parent or guardian.
Verifying the parent's identity through a credit card transaction or other means.

Parental rights:

Parents or legal guardians of children under 14 have the right to review, update or delete any personal information collected from their children. To exercise these rights or to request deletion of a child's information, please contact us at info@mebex.it or +39 0364088055.